Software QA Specialist II

Who We Are: OpenEye delivers intelligent cloud video solutions that help people live, work, and learn more securely and efficiently. Powered by our OpenEye Web Services (OWS) platform, we combine cloud‑managed video with AI‑driven analytics to transform insight into action—enhancing safety, streamlining operations, and enabling smarter environments for businesses and organizations worldwide. Our solutions reach customers across the globe through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. We offer a casual, fun, and creative culture where innovation thrives. Learn more at www.openeye.net . About the Role Join OpenEye's Quality Engineering organization as a Software QA Specialist II , where you'll play a critical role in ensuring the quality, reliability, and usability of OpenEye's cloud video, AI analytics, and hardware-integrated solutions. As an experienced quality professional, you will partner closely with Product Management, Engineering, Technical Support, and fellow Quality professionals to validate customer-facing functionality, identify product risks, and drive quality improvements throughout the software development lifecycle. The ideal candidate combines strong manual testing expertise with growing technical capabilities, a deep understanding of product behavior, and the ability to contribute to test planning, investigation, and continuous quality improvement efforts. What You'll Do Collaborate with Product Managers, Software Engineers, and stakeholders throughout Agile development cycles to ensure quality is built into products from planning through release. Review requirements, user stories, and acceptance criteria to identify quality risks and develop effective test coverage strategies. Create, maintain, and execute test plans, test cases, exploratory tests, and regression suites across cloud, web, firmware, hardware, and integrated platform solutions. Validate product functionality, usability, reliability, APIs, integrations, and customer workflows to ensure a high-quality customer experience. Investigate, document, reproduce, and verify defects through resolution, including analysis of customer-reported issues and collection of diagnostic data. Execute and maintain automated test suites, analyze test results, and collaborate with Software Engineers in Test (SETs) to expand automated test coverage. Perform API testing, database validation, log analysis, and technical troubleshooting to support feature validation and root cause investigation. Utilize automation tools, AI-assisted testing solutions, and modern quality engineering practices to improve testing efficiency, coverage, and effectiveness. Participate in sprint planning, backlog refinement, reviews, retrospectives, and release readiness activities, providing a quality-focused perspective throughout the development lifecycle. Contribute to continuous improvement initiatives, mentor junior team…