Solution Engineer

Job Req ID: 30039 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.  We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace. Job Summary: Supermicro is seeking a Partner Manager for Service Partners, this person will be responsible for working with Partners in the region, supporting Service Partners on services projects, Revenue Growth and execution of end-user services. This position will be located in The Netherlands. Essential Duties and Responsibilities: •    Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems. •    Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times. •    Serve as escalation point for complex technical issues and manage them professionally and efficiently. •    Provide Level 3 support to channel partners, including resellers and distributors. •    Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management. •    Collaborate with TAMs, Service Managers, and Product Managers to develop service programs. •    Train new service engineers and customers on hardware and support procedures. •    Conduct lab-based simulations and tests to replicate and resolve field issues. •    Manage service tickets using Supermicro’s Service Portal, ensuring timely and high-quality resolution. •    Document fault triage, develop knowledge base content, and contribute to training materials. •    Present technical findings and reports as needed. Qualifications: •    Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered. •    5+ years of experience supporting and maintaining complex server, storage, and networking environments. •    Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations. •    Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery. •    Familiar with both Windows and Linux operating environments; certifications are a plus. •    Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis. •    Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC). •    Excellent communication, time management, and multitasking skills. •    Ability to manage…