Solutions Consultant ( Pre-Sales)

Location: Riyadh/Dubai Region: MENA Reports to : Head of Pre-Sales, EMEA About WebEngage: WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact. Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond. WebEngage powers intelligent, real-time engagement across the entire customer lifecycle. ● We are built for scale. ● We are built for complexity. ● We are built for outcomes. At our core, WebEngage is a full-stack retention operating system that combines: ● A powerful Customer Data Platform (CDP) ● Real-time behavioral segmentation and intelligence ● Omnichannel journey orchestration ● AI-driven personalization and recommendations ● Deep analytics, experimentation, and revenue attribution ● WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement. Learn more about us at www.webengage.com About the Role: As a Solutions Engineer, you’ll serve as the technical bridge between customer needs and WebEngage’s platform capabilities. You will collaborate closely with Sales, Business Development, Marketing, and Product teams to understand customer requirements, design tailored solutions, and demonstrate how WebEngage drives business impact. This role demands a strong mix of technical expertise, consultative problem solving, and storytelling, with the ability to engage confidently across technical, marketing, and executive audiences. Key Responsibilities: 1. Lead technical discovery and solutioning sessions with prospects to understand business challenges and align them with WebEngage’s platform capabilities. 2. Deliver impactful product demonstrations and presentations tailored to both technical and business stakeholders. 3. Execute Proofs of Concept (POCs) to validate integration, performance, and measurable outcomes. 4. Respond to RFPs/RFIs and prepare detailed technical and functional documentation in collaboration with Product and Engineering teams. 5. Collaborate across departments — Business Development, Marketing, and Market Research — to identify, qualify, and support the creation of Target Account Lists (TALs). 6. Engage effectively with IT, marketing, and business teams to align on solution architecture, data flows, and implementation strategy. 7. Support Sales and Partner Enablement by developing demo assets, training sessions, and knowledge resources to accelerate deal cycles. 8. Provide structured feedback to internal teams on customer needs, product improvements, and competitive insights. 9. Contribute to go-to-market initiatives such as events, webinars, and regional workshops as a technical expert and brand advocate. Requirements: 1. Fluency in Arabic and English (spoken and written) is mandatory. 2. 5+ years of experience in Pre-Sales,…