Solutions Engineer, Jeddah KSA

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. AI Fearlessly. POSITION OVERVIEW The Sales Engineer (SE) for Jeddah, Saudi Arabia will be the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer’s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation. PRIMIRY RESPONSIBILITY Apart from being a technologist, you are expected to understand customer journey with product and it’s experience and help customer to navigate through it smoothly Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey A strong pillar to build and train sales organisation. You shall be an extremely good storyteller and help sales team to sell better and effectively Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.  Leveraging channel partners by upscaling and training for customer engagement is integral part of the role Conduct routine update on the new product/ technology to the internal sales staff Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution Present to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible manner Apply strong problem-solving skills to design solutions that solves the customer problems Developing close relationships to help influence the technical strategy of the customer Deliver training to customer and prospects about Trend Micro solutions  Working with company technical support personnel to ensure ongoing quality of support and customer health Contribute to departmental best practices, strategies, methodologies and…