Solutions Engineer

Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work. We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, led by Keith Rabois at Khosla Ventures, bringing its total funding to more than $80 million. *This is an existing vacancy ABOUT THE ROLE As a Solutions Engineer at Spellbook, you'll be the technical backbone of our sales organization. Partnering closely with our Account Executives and Post-Sales Legal Solutions team, you'll ensure prospects and customers have a frictionless experience, from first demo through trial to close, and post-close setup. You'll own the technical side of the buying journey: understanding enterprise customer requirements, delivering demos and trials that address them, answering product and technical questions with confidence, guiding prospects through setup, and giving prospective customers the assurance that Spellbook fits securely into their practice. This role is fully remote and open to candidates located in the United States or Canada. RESPONSIBILITIES - Partner with Account Executives to support prospects throughout their evaluation, serving as the technical trusted advisor across the sales cycle. - Understand enterprise customer requirements and use them to plan and deliver successful demos and trials. - Guide prospects through self-service setup steps and handle basic user and integration provisioning so trials start smoothly. - Field product, technical, security, and data privacy questions from prospects and customers, bringing in internal teams when needed. - Prepare demo and trial environments, including uploading sample agreements tailored to the prospect's use cases. - Facilitate document and data migrations for new and prospective customers in partnership with internal teams. - Triage bugs and functionality issues affecting in-trial accounts, escalating to Engineering and other internal teams when needed and owning issues through resolution. - Lead technical demonstrations and proofs of concept that address prospects' unique business objectives. - Work cross-functionally to complete RFPs and questionnaires as part of the sales cycle. - Create and maintain technical content and documentation so prospects and customers are successful using Spellbook. - Become a product expert across the Spellbook platform and understand the competitor landscape. - Perform any additional tasks assigned by management that contribute to the improvement of the sales team or achievement of…