Spa Concierge

Summary The ideal candidate responsible for providing courteous and efficient guest service from point of arrival through check-in/out. Responsible for booking, changing, or canceling spa appointments accurately. Ensure member and guest satisfaction regarding all areas of spa services in accordance with the Boca Raton & Club standards. Supports a healthy and happy team environment, by being a team player. Delivering exceptional guest service in line with Forbes Five Star Standards. Essential Functions Job duties include, although are not limited to: Maintain established resort and departmental policies, procedures, standards, and objectives. Adhere to Club Rules & Regulations. Maintain a cooperative and professional work relationship and team attitude with members, guests, and staff. Adhere to industry code of ethics; shall not enter gainful employment with a member or guest (i.e., do not solicit or conduct personal business with a member or guest as a private client). Deliver Forbes Five Star service standards and protocols as outlined within the Job Scope 100% of the time while scheduled. Adhere to all resort guidelines and policies including but not limited to proper entrance and exit of the spa through the Associate entrance. Accurately schedule all Spa reservations, changes, or cancellations in SpaSoft, confirm reservations and inform guest of Spa policies. Accurately process all billing and posting for spa and retail services; report any overages and shortages to supervisor. Accurately explain spa treatment menu and packages to guests Provide spa concierge services including, but not limited to (resort directions, F&B reservations, laundry requests, etc.) Possess knowledge at all times of Spa Operations and clearly communicate information to guests (hours of operation, cancellation policies, special promotions, and groups in house, treatment menu, etc.) Greet and welcome all incoming and outgoing members, guests and staff in accordance to Resort Standards Monitor locker rooms, lounges, pool area when necessary Maintain a neat and organized front desk by wiping counters, keeping area clutter free and drawers and cabinets organized. Maintain a clean, neat and organized lobby by straightening and picking up retail, handouts, flyers, etc. Properly open, maintain and close Spa according to standard operating procedures, complete daily checklists. Respond to all member and guest concerns in a prompt, professional, calm, and courteous manner. Respect guest confidentiality Sell spa retail products to guests and maintain retail display areas by wiping down counters. Possess knowledge at all times of Spa products available in retail shop. Use suggestive selling techniques in all situations. Assist with mail orders and special mailings. Assist in all areas of Spa operation. Maintain a co-operative team attitude with co-workers. Be aware of appearance, promptness, quality of work and attitudes with guests. Maintain a…