Spa Director

Apply Description Description: Welcome to Devil's Thumb Ranch Resort & Spa, where career development meets unparalleled natural beauty. Situated on 6,500 acres of untouched wilderness at the foot of the Colorado Rocky Mountains, our property offers not just a job, but a transformative experience. Devil's Thumb Ranch Resort & Spa is renowned for its excellence in hospitality and breathtaking surroundings. From hosting upscale weddings to orchestrating sophisticated corporate events and intimate private gatherings, we are a one-stop-shop for unforgettable experiences. Join our team and embark on a journey where your career aspirations are nurtured amidst the splendor of nature, ensuring that every day is an opportunity to grow and thrive in the world of hospitality. Principle Purpose of Job: The Spa Director is responsible for consistently delivering results that contribute to the mission and overall success of the Ranch. The Spa Director will direct and manage day-to-day operations for the Ranch Creek Spa, focusing on accomplishing performance objectives based on business revenues, departmental cash flow, guest, and employee satisfaction. Essential Duties and Responsibilities: Monitors key spa departmental and industry performance indicators through observation and feedback, guiding and directing team members to achieve established goals and objectives. Involved in the development of the Spa operational budget to attain departmental cash flow objectives. Executes the annual departmental budget. Monitors department’s budgeted monthly profit and loss performance. Ensures that product quality standards are met in all areas of the spa as it relates to the appearance and cleanliness. Reviews and evaluates applications for employment within the spa. Interviews and selects massage therapists, estheticians, receptionists and housekeepers. Responsible for all staff training and mentoring. Oversees the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered. Review and prepare payroll on a bi-weekly basis. Schedule all therapists, estheticians, receptionists, and a housekeeper under budgeted guidelines. Responsible for inventory management and ensuring monthly inventory is conducted at all retail spaces within Ranch Creek Spa. Prepare monthly reports in a timely fashion to as determined by senior management. Responds to guest problems and reacts promptly and appropriately, ensuring a high standard of service is delivered. Provides ongoing training for spa team members or works with outside spa professionals to provide ongoing team training. Supports day-to-day Spa operations, assisting team members as needed. Assists in the development and fulfillment of Spa Wellness oriented special events. Ensure Ranch Mission is executed. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the resort…