Spa Head Receptionist

Our hotel The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train. Your key responsibilities Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests. As a valued part of the Forte family, you will: Lead the spa reception team, ensuring consistently high standards of guest service Welcome hotel guests and spa visitors with a professional, luxury-focused approach Be the first contact and provide a flawless welcome to our discerning guests Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience Oversee daily spa reception operations, including opening and closing procedures Coordinate closely with the manager, therapists and other departments to ensure seamless guest experiences Handle guest feedback, concerns and service recovery with discretion and professionalism Support spa management with daily reporting, guest metrics and revenue tracking Maintain immaculate reception and retail displays in line with hotel brand standards Act naturally in all your communications Be the friendly, confident face behind our spa reception desk Offer our guests a warm, intuitive, and personalised greeting Be knowledgeable of the hotel and our products Ensure compliance with hotel policies, procedures, and safety standards Undertake a range of administrative tasks, take spa bookings for treatments, and sell our products Work closely with all departments to create a seamless and unique experience for our guests Who are we looking for We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring: High personal and professional standards Excellent communication skills with colleagues and guests Good practical knowledge of the role and product Enthusiasm for learning and personal growth A passion for delivering service excellence Genuine pride in their work Team spirit and trustworthiness Positive and professional demeanour in all interactions Exceptional presentation skills Teamwork to ensure seamless service Why work with us Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks: Discounted rates across our collection of iconic hotels Extensive learning and development opportunities Meals on duty, laundry of…