Specialist, Integrations & Catalog Management

Why you’ll love Softchoice: At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth. With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.  As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale. The impact you will have:   The Specialist, Integrations & Catalog Management will help define processes and manage governance of our overall Distribution and Vendor integration strategy.  This role will work in a proactive nature with key stakeholders to identify opportunities and challenges that may have both upstream and downstream impacts on customers and order fulfillment. The Specialist will also be responsible for investigating issues, determining the urgency, and problem solving solutions that creates value for our customer and business requirements. This role is hybrid with the expectation of working in the Toronto office 2-4 times per month. What you'll do:   EDI/API Integration responsibilities Own and drive engagement with EDI internal stakeholders to resolve/improve/enhance EDI for customer operations teams & other stakeholders. Working with suppliers such as Dell, Arrow, D&H, Douglas Stewart, Climb, Ingram, TD Synnex, and internal stakeholders such as COA, Finance, Master Data, etc. Set up, facilitate, and engage in meetings with supplier IT & Business teams and collaborate with stakeholders to align root issues and define next steps. Point of contact for SAP & MuleSoft for supplier EDI related issues which can involve escalations. Working towards improving e2e automation overall and regularly analyze EDI metrics to understand gaps that could require actions to resolve. Monitoring of Order breakdowns to uncover issues quickly.  Communicate to impacted areas of the business when order failure issues occur. Investigating other APIs suppliers offer and understand feasibility to bring into system and potential business value (special costs, quotes, orders) with the help…