Specialist, Quality Services

Specialist, Quality Services Location: Lake Mary, FL Department: Quality Services Status: Full-Time | Exempt About The IIA The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession. We advance the profession worldwide through education, advocacy, certifications, and professional resources. Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation , we offer a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact. Why Join The IIA? As a Specialist, Quality Services , you will play an important role in supporting client engagements from initial setup through successful completion. This is an opportunity to combine your organizational skills, attention to detail, and administrative experience in a collaborative professional environment. In this role, you will: Support client engagements throughout the project lifecycle, from setup through invoicing and closeout. Coordinate with clients, contractors, and internal teams to help keep projects and administrative processes moving forward. Gain exposure to contracts, Statements of Work, invoicing, vendor onboarding, client surveys, and project documentation. Maintain accurate engagement records, trackers, and operational documentation that support the Quality Services team. Work with Microsoft 365, SharePoint, and procurement platforms in a structured, process-driven environment. Join a collaborative, values-driven global organization committed to strengthening the internal audit profession. Position Summary The IIA is seeking a highly organized and detail-oriented Specialist, Quality Services to provide operational and administrative support across client engagements. In this role, you will help coordinate the administrative lifecycle of Quality Services engagements, including project setup, engagement tracking, invoicing, contractor documentation, client communications, vendor onboarding, surveys, and project closeout. The ideal candidate is someone who enjoys working in a structured, process-driven environment, takes pride in maintaining accurate records, and can effectively coordinate routine activities with clients, contractors, and internal teams. This is an individual contributor position with no direct supervisory responsibilities. Work Arrangement This is a hybrid/in-office position that combines in-person collaboration with remote work. Candidates must have a dedicated home workspace with reliable internet access and the ability to work without interruptions during scheduled remote work hours. What You'll Do Client Engagement & Project Support Maintain engagement records and update project statuses in the centralized engagement tracker. Monitor client engagements through invoicing milestones and project completion. Maintain operational spreadsheets, logs, and supporting engagement documentation. Support…