Sr. Associate, Customer Success

Globality is the autonomous sourcing platform to manage the entire intake to award process. At Globality, we build agentic technology that transforms how global enterprises source goods and services — autonomously, at scale, and without the inefficiencies that have defined procurement for decades. Our platform interprets purchase intent, generates sourcing materials, evaluates suppliers, and executes negotiation strategies without manual intervention. The Role Globality is looking for a Sr. Associate, Customer Success to help manage our enterprise client relationships (typically Fortune 500/Global 2000 corporations) across the full customer lifecycle — from implementation through expansion. The successful applicant will drive clients' adoption of Globality, identify and grow new use cases within existing accounts, and ensure continued satisfaction and measurable value realization. You will be part of the Customer Success team, managing multiple client accounts at any given time. We are looking for a business development-oriented professional who values customer engagement, has a passion for digital transformation, and can build strong customer relationships — someone who can grow with the role as Customer Success evolves. What You Will Do Support clients through early stages of the implementation cycle through to enterprise-wide adoption, including providing client trainings, close cooperation throughout adoption, proactive identification and mitigation of possible challenges to adoption, and issue escalations. Identify key customer stakeholders and develop strategies to build deep trusted advisor relationships, communicating the value of Globality's platform. Understand complex client requirements, proactively and creatively problem solve utilizing existing product functionality. Where appropriate, liaise with product and engineering teams to implement those. Drive adoption of additional use cases within existing accounts, identifying whitespace where Globality can deliver further value. Play a pivotal role in account expansion, partnering closely with sales and partner teams to identify, scope, and close growth opportunities within your client portfolio. Collaborate with sales, partner, and marketing teams to build and execute account growth strategies, from opportunity identification through renewal and expansion. Own and report on key account health metrics, including Net Promoter Score (NPS) and Net Revenue Retention (NRR), translating data into actionable insights that improve client outcomes and inform expansion strategy. Track success criteria and prepare regular reports on account status. Capture and share best practices both within your client portfolio and across the wider customer success team. What You Bring 2+ years of experience in consulting, account management, or client-facing roles Undergraduate degree required (ideally in engineering, economics, supply chain management, procurement,…