Sr Customer Account Manager

See what you can do with Prophix Prophix helps finance teams work with greater flexibility and confidence through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on higher-value work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will be part of a human-centered innovation journey where intelligent tools support better outcomes while people lead the decisions that matter. We're headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia. This role will be hybrid to our Etobicoke, ON headquarters. The Sr. Customer Account Manager (Sr. CAM) owns expansion revenue within a defined territory of existing Prophix customers. Your mandate is to grow the Prophix One™ footprint: new modules, more users, cloud migrations, and deeper executive relationships. You’ll carry a quota, work with mid-market and enterprise finance teams, and have access to CSM, Solution Engineering, and Professional Services support on every major opportunity. This is a hunter-farmer hybrid, not a renewals role. If you have a track record of closing expansion deals (adding modules, growing ARR, turning a $150K account into a $400K account) we want to talk. What You Will Do Drive Expansion Revenue Own and grow a portfolio of existing Prophix accounts, your primary KPI is net-new expansion ARR Identify whitespace within accounts: additional Prophix One™ modules, user license expansion, and cloud migration opportunities Run full sales cycles from discovery to close, coordinating with Professional Services, Cloud, Legal, and Customer Success teams Build and maintain ≥2.2× pipeline coverage across your territory; hit ≥90% forecast accuracy by week 5 of each quarter Escalate strategic opportunities and manage at-risk accounts proactively Build and Own Executive Relationships Establish high-trust relationships with CFOs, Controllers, VPs of Finance, and CIOs, not just FP&A managers Lead executive business reviews that connect Prophix capabilities to the customer’s financial transformation priorities Re-engage disengaged or at-risk executive sponsors and reposition Prophix as a strategic platform, not just a budgeting tool Operate with Commercial Discipline Maintain accurate pipeline, forecasting, and opportunity data in Salesforce Partner with Customer Success Managers and Marketing on customer enablement and nurture programs Use Prophix’s AI-enabled tools and your own AI workflow (research, drafting, prep) to work with greater speed and precision Requirements What You Will Bring If this role excites you but you don’t meet every requirement, we still encourage you to apply. At Prophix, curiosity, adaptability, and diverse perspectives matter. Your experience may be exactly what we need. Required Qualifications 3-5+ years of quota-carrying software sales or customer expansion sales experience, with a…