Sr. Manager, Content Operations and Localization

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career.  We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now. Job Summary We are seeking a strategic Senior Manager, Content Operations & Localization to build and scale iHerb's content operations function. You will oversee the systems, workflows, and governance that power content production, publishing, and localization across a rapidly expanding footprint of 36+ languages. The ideal candidate brings strong content and campaign operations expertise, with the ability to apply that discipline to localization, ensuring content is produced efficiently, published consistently, and adapted accurately across markets while meeting applicable regulatory standards. Key Responsibilities Content Operations & Process Optimization Design and implement scalable content operations workflows, governance models, and processes spanning content production, publishing, and localization Improve CMS-driven content workflows, ensuring efficient intake, production, review, and publishing across markets Improve operational efficiency, throughput, quality, and execution consistency across content and localization functions Establish and manage operational KPIs, SLAs, reporting, and performance dashboards Identify operational bottlenecks across the content lifecycle and implement scalable solutions Drive standardization and best practices across content operations teams Apply proven content and campaign operations methods — planning cadences, intake models, resourcing, execution frameworks — to improve throughput and consistency across all localized content Localization Strategy & Operations Manage translation operations as a specialized function within the broader content operations model, ensuring high translation quality and consistent execution Stay current with emerging translation technologies (e.g., AI/MT, LLM-powered workflows) and evaluate their application to improve speed, quality, and cost efficiency Design and implement localization frameworks and guidelines that plug into the broader content operations system Drive automation across content production and localization to…