Sr Manager, Field Operations & Analytics

PTC Therapeutics is a global commercial biopharmaceutical company. For over 25 years our team has been deeply committed to a unified purpose: Extending life’s moments for children and adults living with a rare disease. At PTC, we cultivate an inclusive culture where everyone feels valued, respected, and empowered. We welcome candidates from all backgrounds to join our team , fostering a strong sense of belonging. Visit our website to learn more about our company and culture! Site: www.ptcbio.com Job Description Summary: The Sr Manager, Field Operations & Analytics, is responsible for driving effectiveness and operational excellence to enhance overall field performance for customer-facing field teams. This role supports field force sizing and deployment, Targeting and Alignment, Incentive Compensation Management, CRM enhancements, measures and monitors Sales Force performance, and delivers analytical insights in collaboration with key business partners to achieve commercial objectives and to support data-driven business and sales strategies. This role requires leading cross-functional collaboration, maintaining documentation and communicating key inputs to cross-functional partners. The incumbent ensures adherence to relevant regulatory requirements and company Standard Operating Procedures (SOPs) as appropriate. Job Description: Responsibilities: Lead key incentive compensation planning and administration activities, including plan design analytics, goal setting, reporting, payout administration, and awards/recognition. Strategically manage field deployment, size, structure, territory alignments, placement efforts by partnering with key stakeholders and ensure field teams are optimally deployed to achieve commercial objectives. Lead and oversee Sales team CRM enhancements and new projects, ensuring priorities are aligned appropriately with business strategy, scalability, and ongoing maintenance considerations. Analyze configuration changes working with Veeva CRM System Administrator (IT). In collaboration with IT, Develop and establish CRM test scripts and coordinate/schedule UATs with relevant field users. Proactively identify, prioritize, and implement process improvements related to CRM functionality, customer data, and reporting. Improve and enrich data quality within CRM – address, status, affiliations of HCPs, COEs, establish and monitor match/merge and stewardship activities. Manage and oversee roster for all field facing teams along with on-boarding and off-boarding processes. Lead quarterly cyclical alignment changes and conduct impact analysis and communicate key inputs ZTT/Roster/Target lists to all cross functional partners Patient Services/BI/IT. Lead the planning, governance, and continuous improvement of integrated change request processes across cross-functional BI/IT departments. Oversee and/or develop geographical sales analysis, including trend analysis, regional data, product rankings, market…