Sr. Manager - Implementation (CCAAS)

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.  By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.  Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.  Job Description Role Overview   As a Sprinklr Implementation Manager, you will lead a team of high-performing implementation consultants to ensure successful, value-oriented deployments of the Sprinklr platform. You will   be responsible for   managing the end-to-end implementation process, collaborating with cross-functional teams, and ensuring that clients derive maximum value from Sprinklr's solutions.   Key Responsibilities   Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance.   Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.   Serve as the primary point of contact for clients during the implementation phase, building strong   relationships   and ensuring client satisfaction.   Define and   maintain   regional implementation strategies in collaboration with other regional leaders.   Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.   Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments.   Identify   potential risks in the implementation process and develop mitigation strategies.   Track and report on key performance indicators (KPIs) related to   implementation   projects and team performance.   Qualifications   8+ years of experience in enterprise software implementation .   5+ years of experience in Voice , Chat, Email   kind of   Contact   Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.   Proven   track record   in leading complex implementation projects, preferably in   CCaaS ,   UCaaS , or   CPaaS   environments.   U nderstanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC)   is a   plus   E xperience with Groovy, JavaScript, and/or   scripting for   integrations is a plus   T echnical background with a deep understanding…