Sr. Operations Analyst

Job Description Are you looking for your next opportunity?   Sompo has a unique opportunity for a Senior Operations Analyst in our Operations team.   The Operations team supports consistent, effective processes and controls across insurance business segments. The team conducts operational reviews and quality audits, analyzes trends and risks, and partners with stakeholders to strengthen quality, efficiency, and the overall control environment.   Location: This position will be based out of our Charlotte, NC; Mt Juliet, TN; Morristown, NJ; or Purchase, NY; office. We strive for collaboration, which is why we offer a work environment where our employees thrive and develop long-lasting careers. Our business, your impact, our opportunity: What you’ll be doing: Conduct operational reviews, quality audits, and control self-assessments across insurance business segments to evaluate adherence to policies and procedures and the effectiveness of internal controls. Gather, analyze, and interpret operational data from multiple reporting sources to identify trends, quantify risks, detect emerging issues, and support strategic decision-making. Document findings, perform root cause analysis, develop clear recommendations, and partner with stakeholders to drive corrective actions and issue remediation through closure. Build effective partnerships across Operations, Underwriting, Technology, and business units to strengthen the control environment and communicate findings through concise, actionable reporting. Identify, recommend, and lead cross-functional process and technology enhancements that improve operational quality, efficiency, risk management, and control effectiveness. Serve as a subject matter expert during User Acceptance Testing, validating new system functionality affecting submissions, policy administration, premium reconciliation, and related operational processes.   What you’ll bring: Five or more years of experience in insurance operations, underwriting support, quality assurance, audit, controls, or a related operational function, with working knowledge of insurance operations, policy lifecycle processes, risk management principles, and quality assurance methodologies. Strong analytical, root cause analysis, problem-solving, organizational, and communication skills, with the ability to interpret data, identify trends and control gaps, develop corrective action recommendations, manage competing priorities, and deliver accurate, high-quality work within deadlines. Demonstrated ability to build relationships, influence stakeholders without direct authority, collaborate across multiple teams, exercise sound judgment, take ownership of outcomes and independently drive process improvements and cross-functional initiatives. Intermediate proficiency in Excel, PowerPoint, Word, and SharePoint; experience serving as a subject matter expert for requirements development and system testing; experience with quality assurance…