Premium Billing Associate

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here! PURPOSE OF JOB The purpose of this job is to perform routine Premium Billing activities.  This position exists to assist the Premium Billing department with account activities while providing excellent customer service in line with Company Standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Process premium billings. Produce accurate and timely billings in several billing applications. Process interim, revised interim, finals, and revised final billings. Calculate audit billings manually when necessary for accuracy. Provides premium billing services to customers. Reviews and responds to emails received by department group email account. Provides research on payroll reporting status, payments, cancellation/reinstatement status etc. Handles customers calls from agents and policyholders. Assists with reporting payroll and processing payments. References several systems to research policy information. Updates email contact and coordinates address changes. Performs departmental administrative tasks. Process letters, emails, and other items as requested. Process cancellations and reinstatements notices as required. Manage data entry input in several applications making sure they are current and accurate. SUPERVISORY RESPONSIBILITIES  This role does not have supervisory responsibilities. EDUCATION AND EXPERIENCE   High School diploma or General Education Development (GED) required.  Associate’s degree preferred.  Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required. CERTIFICATES, LICENSES, REGISTRATIONS  None required. KNOWLEDGE AND SKILLS Knowledge of basic math and accounting concepts is required. Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred. Ability to understand and carry out simple instructions in standard situations.…