Sr Support Engineer 1 - SQL, PLSQL, Retail, Supply Chain, Shell Scripting, Cloud, Application Support

Scope: Core responsibilities is required to:- Provide excellent customer experience and solution support to BY customers with end-to-end ownership, proactive and innovative approach- Plan and execute implementation of high service quality through continuous improvements in the operational processes by regular tracking of operational metrics and leveraging lean methodology, automation etc.- Own Tier 2/3 customer solution as required, enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service-- Consistently demonstrate customer centricity and relentless attitude to innovate through positive teamwork beyond his/her team- Build and demonstrate high competency in product and domain, Azure & relevant tools and technologies, solution architecture etc. Our current technical environment: • Webservers IIS, Tomcat • Cloud Architecture : MS Azure (Application gateway, Virtue Networks, Event Hub, Azure AD) • Frameworks/Others : SQL, RDBMS, ASP.Net, Java, Python What you’ll do: ·       Be part of Solution transition to Support ·       Work with Product Development in order to resolve customer adoption and consumption issues. ·       Work with Product Development in cases where customer’s requirements are generic and is a good fit for the products future state. ·       Understanding of Database structures. Understanding of various functional platforms and infrastructures. ·       Understands BY’s product suite to convey relationships and touchpoints to the customer. ·       Responsible for the quality service, including communication, resolutions, and case content. ·       Maintain customer satisfaction - level of service, monitor SLA compliance ·       Ensures quantity and quality content in the Knowledgebase. Create knowledge base articles for recurring issues. ·       Manages the day-to-day team activities to ensuring adherence of operational guidelines. ·       Adherence to department and company operational guidelines, meet organization and personal goals. ·       Work in shifts on rotation basis. Be On-Call over weekends on rotation basis ·       Expertly utilizes support tools (ServiceNow JIRA.) to expedite case resolution ·       Provides functional and/or technical support during a customer’s product implementation and "go-live" periods.   ·       Understands business features and functionality to be provided by the product.   ·       Works in a cross-functional capacity to support quality design, development and testing.   ·       Should be able to investigate all angles and identifies the root cause to solve a variety of problems. Proactively evaluates and promotes the same outlook in the team  ·       Proactively strives to add value to the service delivered keeping in mind the underlying customer’s needs. Is aware of the financial implications of his/her actions and act appropriately  ·       Is aware of the potential of his team and…