Sr. Systems Engineer (Dedicated)

Position Name: Sr. Systems Engineer Reports to: Client Technology Manager Department: Support Location: Austin, Texas – Dedicated Onsite Term: Full-Time About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! Position Overview We are seeking a Sr. Systems Engineer to join our rapidly growing organization. This is a highly technical and collaborative role that provides excellent career development opportunities for the successful candidate. The Sr. Systems Engineer will provide dedicated onsite IT support, resolve escalated technical issues, maintain client technology environments, and serve as a technical resource and mentor to Junior Systems Engineers and Systems Engineers. You will work alongside other Systems Engineers and Senior Systems Engineers in a collaborative environment that supports continued technical and professional growth. Position Responsibilities: Provide dedicated onsite IT support to end users Serve as an escalation point for Junior Systems Engineers and Systems Engineers Mentor and support the technical development of Junior Systems Engineers and Systems Engineers Manage and resolve support requests through the organization’s ticketing system Troubleshoot and support Microsoft Windows, Microsoft Office, desktops, laptops, and mobile devices Administer and support Microsoft 365 technologies, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID Support Microsoft Windows Server environments, Active Directory, and Group Policy Support virtualization platforms such as VMware and Hyper-V Troubleshoot networking technologies, including TCP/IP, LAN, DMZ, WAN, DHCP, DNS, routing, switching, and firewalls Support workloads and services within Microsoft Azure Implement and support enterprise networking equipment, including Palo Alto and Cisco firewalls, Cisco switches, and Cisco, Meraki, or Ubiquiti wireless access points Support endpoint threat-management solutions such as Sophos or similar technologies Balance client projects, support tickets, and research and development initiatives Maintain accurate technical documentation and contribute to procedures, wiki articles, and technology build standards Follow organizational rules, guidelines, and strict change-control procedures Review and recommend new…