Sr Systems Engineer

Be at the Forefront of the Agentic AI Revolution At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work. Why Skan AI We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes. Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises. Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself. ROLE SUMMARY The Systems Engineer is the technical backbone for Skan's self-hosted or customer-hosted (on-prem and hybrid) deployments. This role owns the end-to-end coordination, deployment, configuration, maintenance, and troubleshooting of Skan's software within enterprise customer environments. Working directly with customer IT teams and alongside Skan's DevOps and onboarding engineers, the Systems Engineer ensures that customer-hosted deployments are stable, performant, and well-supported. This role combines strategic architecture design with hands-on troubleshooting — validating customer infrastructure readiness, ensuring seamless end-to-end connectivity, and guaranteeing the successful operationalization of Skan components throughout the customer lifecycle. The Systems Engineer specializes in the complexity of enterprise on-prem infrastructure: Windows and Linux server environments, enterprise networking, virtualization, and the integration challenges unique to air-gapped or security-restricted customer environments. WHY THIS ROLE EXISTS A significant portion of Skan's enterprise customers — particularly in regulated industries — run Skan in customer-hosted environments where Skan has no direct infrastructure control. These deployments require a dedicated engineering resource who can work within customer constraints, troubleshoot in complex enterprise environments, and bridge the technical gap between Skan's platform and the customer's IT team. Without dedicated Systems Engineers, customer-hosted deployments are under-supported, incidents escalate slowly, and deployment quality is inconsistent — creating delivery risk and churn exposure for Skan's highest-value…