Sr Technical Services Engineer I

ABOUT THIS POSITION The Sr. Technical Services Engineer I serves as a senior technical resource within the Technical Services organization, providing advanced Tier 2 support, executive technology services, workplace technology support, and technical project delivery across company locations. This role independently resolves highly complex issues, owns assigned technical domains and service responsibilities, coordinates incident and vendor escalation activities, and leads medium-sized Technical Services initiatives. The Sr. Technical Services Engineer I provides technical guidance to less-experienced engineers and contributes to standards, documentation, and continuous improvement while remaining an individual contributor without day-to-day operational team leadership or formal people management responsibilities. WHAT YOU'LL DO Advanced Technical Support & Escalation Serve as a senior escalation resource for complex endpoint, operating system, Microsoft 365, mobile device, identity and access, network connectivity, enterprise application, and collaboration technology issues. Perform advanced troubleshooting, root cause analysis, and problem resolution for recurring, high-impact, or technically complex incidents. Own assigned issues through resolution, coordinating technical resources, vendors, communications, and follow-up activities as needed. Develop clear technical findings and recommendations that support durable solutions and reduce repeat incidents. Coordinate troubleshooting and escalation with Infrastructure, Security, Corporate Systems, IT Support, and external service partners. Participate in the Technical Services on-call rotation and provide senior escalation support during service disruptions. Executive & High-Touch Technology Support Provide white-glove technical support for executive leadership and other critical business stakeholders. Deliver proactive device management, meeting readiness, rapid issue resolution, and clear communication for executive technology needs. Support executive meetings, board meetings, town halls, and major company events through preparation, testing, live troubleshooting, and follow-up. Partner with Executive Assistants, Facilities, Security, and business stakeholders to ensure technology readiness in executive offices and shared spaces. Identify opportunities to improve the consistency, reliability, and experience of executive technology support. Endpoint, Workplace Technology & Technical Domain Ownership Provide senior-level support for endpoint deployment, configuration, maintenance, compliance, software delivery, operating system lifecycle, and technology refresh activities. Own assigned technical service areas, platforms, locations, or operational responsibilities and maintain associated standards and documentation. Support and improve conference rooms, audio-visual systems, digital signage, printing, collaboration technologies, and other workplace technology services. …