Sr. Trainer, Educational Services

Overview Travel Leaders Network (www.TravelLeaders.com), as one of the largest sellers of luxury travel, cruises and tours in the industry, is a passionate community of travel professionals focused on mutual success. Representing approximately 5,700 travel agency locations across the United States and Canada, this Network uses the power of its parent company, Internova Travel Group, to assist millions of leisure and business travelers annually. Travel agent members who belong to Travel Leaders Network have access to meaningful supplier partnerships, innovative technology that integrates with industry-leading marketing, exclusive value-added programs and member support and training that only a company with their size and strength can offer. Travel Leaders Network gives their members everything they need to grow as a Leader and inspire more people to travel better. Responsibilities Travel Leaders Network is one of the largest travel agency networks in North America, with a mission to empower travel advisors and agencies through innovative technology solutions, marketing solutions, and comprehensive training programs. As a Senior Trainer, you will play a pivotal role in designing, delivering, and evaluating training programs tailored to the needs of our travel advisors and agency partners. You will work closely with internal stakeholders to ensure training initiatives align with company goals. Your expertise in the leisure travel industry as a former travel advisor will be essential in ensuring success in this position. This position will develop, execute, and lead workshops and webinars, and build online learning sessions. Training Program Development: Curriculum Design: Develop detailed training curricula tailored to various products and services offered by Travel Leaders Network. Instructional Materials: Create a range of instructional materials such as training manuals, guides, Tip Sheets, video tutorials, and interactive e-learning modules. Certification Programs: Design and administer certification programs for travel advisors, validating their expertise and enhancing credibility within the industry. Conduct thorough needs assessments to identify gaps in knowledge and skills, utilizing surveys, polls, white boards, and performance data analysis through survey data. Content Customization: Customize training content to align with the unique needs of Travel Leaders Network ensuring relevance and applicability to drive program participation. Review and modify training programs including the specialist programs based on changes/modifications/inclusions needed to keep specialist courses up to date and in alignment with the travel industry. Completes report of all training activities in timely manner Develop, facilitate, and manage classroom training for annual in person conference and other in-person events throughout the year. Provide customer service support through email and phone calls. Creative and…