Sr. Training Executive

Job Description – Sr. Training Executive Chennai Based Designation: Sr. Training Executive Department: Training Location: Chennai (Travel across Chennai , including Hyderabad, Coimbatore, ) Language - Tamil , Hindi , English ( if Possible Telgu) Key Responsibilities Conduct induction and onboarding training for new retail team members. Deliver classroom and on-the-job training (OJT/OJE) on Retail SOPs, customer service, POS operations, food safety, hygiene, and product knowledge. Train teams on new product launches, promotions, and operational updates. Ensure adherence to company SOPs across all retail stores. Conduct skill assessments, certifications, and refresher training programs. Visit retail centers regularly to identify training needs and provide coaching. Track employee training progress and maintain training records. Coordinate with Operations, Quality, and HR teams to improve operational performance. Monitor training effectiveness and recommend improvement plans. Support new store openings by training newly hired staff. Eligibility Graduate in any discipline (Hotel Management/Food & Beverage background preferred). 2–5 years of experience in Retail Operations Training, QSR, Bakery, Café, or Hospitality. Strong presentation, communication, and facilitation skills. Willingness to travel extensively across Chennai, Hyderabad, and other South locations. Language Requirements Mandatory: Tamil (Fluent – Read, Write & Speak) English (Fluent) Preferred: Hindi Telugu Skills Required Excellent communication and interpersonal skills. Strong knowledge of retail operations and customer service. Training delivery and coaching skills. POS and operational process knowledge. MS Office (Excel, PowerPoint, Word). Problem-solving and analytical skills. Ability to work independently and manage multiple training schedules. Preferred Industry Bakery QSR Café Food & Beverage Hospitality Retail