Onboarding Specialist

Job Title: Onboarding Specialist Department: Patient Experience & Operations Excellence Location: Remote  Reports to: Onboarding Specialist Supervisor Key Relationships: All Functional Departments About Podimetrics: Founded in 2011, Podimetrics set out on a mission to improve patient lives through early detection and prevention of diabetic foot ulcers, the leading cause of lower limb amputations. Podimetrics has since evolved to become a rapidly growing virtual care management company with advanced technology and patient-centered services. Today, Podimetrics teams with and provides solutions to patients, payers and providers that alleviate the health and financial implications of diabetic foot complications in high-risk populations. We are a mission driven, financially responsible enterprise that enables patients to stand on their own feet and live more independent and fulfilling lives. Core Values: Mission First: We are here to drive critical change, bring hope and compassionate care to those in great need. People Matter Most: We advance our mission by caring for our people (colleagues, patients, providers, customers and stockholders), treating them with kindness and respect. Courageous Action: We are driven to act and demand mutual accountability. We believe that missteps foster learning and iterative improvement. Healthy Debate: We commit to transparent discussion and resulting decisions. The very best decisions come from differing points of view, requiring good intentions, mutual trust and no ego. Deep Curiosity: We are always striving to learn more and do better. We question if the best we have ever done couldn’t be improved further. Role Description: The Onboarding Specialist plays a vital role in helping patients begin their journey with Podimetrics. This position is responsible for engaging patients by phone, introducing them to their Podimetrics SmartMat, completing intake, and guiding them through the first successful scan that enables ongoing clinical monitoring. Working directly with patients, this role combines education, motivation, and compassionate communication to ensure every patient understands the value of the program and feels confident using their device.  Key Responsibilities: Patient Outreach & Activation Conduct outbound phone calls to patients to introduce the Podimetrics SmartMat program, explain its benefits, and complete intake information. Guide patients step-by-step through device setup and the first successful scan, ensuring confidence and readiness to participate in ongoing monitoring. Use motivational and educational techniques to encourage engagement and overcome hesitation or objections. Maintain ownership of assigned patients until activation is successfully completed. Documentation & Reporting Accurately document all interactions and progress in the electronic health record (Achilles) and Google-based CRM tracking tools. Track outreach…