Staff Software Application Engineer

About SiFive As the pioneers who introduced RISC-V to the world, SiFive is transforming the future of compute by bringing the limitless potential of RISC-V to the highest performance and most data-intensive applications in the world. SiFive’s unrivaled compute platforms are continuing to enable leading technology companies around the world to innovate, optimize and deliver the most advanced solutions of tomorrow across every market segment of chip design, including artificial intelligence, machine learning, automotive, data center, mobile, and consumer. With SiFive, the future of RISC-V has no limits. At SiFive, we are always excited to connect with talented individuals, who are just as passionate about driving innovation and changing the world as we are.   Our constant innovation and ongoing success is down to our amazing teams of incredibly talented people, who collaborate and support each other to come up with truly groundbreaking ideas and solutions.  Solutions that will have a huge impact on people's lives; making the world a better place, one processor at a time.  Are you ready?   To learn more about SiFive’s phenomenal success and to see why we have won the   GSA’s prestigious Most Respected Private Company Award   (for the fourth time!), check out our   website   and   Glassdoor   pages. Job Description:   The Role SiFive is looking for a Staff Software Applications Engineer to join our Customer Experience organization. In this role, you will work directly with customers to help them successfully design with SiFive IP, and help support and maintain datacenter hardware development platforms. Responsibilities include serving as a trusted technical contact internally across engineering, sales, and marketing. SiFive’s Applications Engineer roles focus on customer success, software issue resolution, technical escalation, training, and improving documentation and knowledge sharing. This is a staff-level individual contributor role for someone who has demonstrated clear and consistent technical knowledge, strong customer-facing judgment, and the ability to work closely with others to solve complex technical problems. Responsibilities Support customers using SiFive IP and help resolve software issues involving simulations, toolchains, firmware, and operating systems. Serve as the technical escalation point for customer issues and represent customer needs internally. Help customers understand the technical specifications and usage of SiFive's datacenter solutions, create and provide demonstrations, and continually improve the software and documentation surrounding this large project. Characterize various performance metrics and run benchmarks on different platforms including simulation, emulation, and real silicon. Collaborate with engineering, sales, and marketing to communicate product value and solve technical issues. Create and present customer trainings and enablement sessions, and provide hands-on…