Staff Software Engineer, Platform

ABOUT FOUND Small business owners are the backbone of the American economy. But running a small business comes with a challenges: taxes, accounting, bookkeeping, and banking are just a few. That's where we come in. Found is building tools that give small business owners the security and peace of mind that has historically only been available at large corporations. We automate taxes and expense tracking because small business owners should spend more time doing what they love, and less time buried in their finances. We're looking for kind, resourceful, and passionate people to join us in building the financial foundation small businesses deserve. ABOUT THIS ROLE Our engineering team is responsible for taking products from ideation to being used by tens of thousands of users every week. We're responsible for everything from building the product to reliable and performant technical operations. The Platform team is responsible for ensuring our systems are reliable and secure, while providing a great experience for both users and engineers. The team has broad ownership across reliability, security, compliance, and developer experience—a small but high-impact group supporting a 30+ person engineering organization. We are looking for a Staff Software Engineer who’s capable of balancing moving fast while moving safely, understands (and loves) SLOs and SLAs, and has experience scaling systems from 1 to 10 to 100. We value engineers who can drive technical vision, mentor others, and architect systems that will scale with our growth. If you have any questions please include them in your application. DAY TO DAY, YOU WILL: - Architect the future version(s) of our key systems like databases, distributed jobs and many others, while taking into account our scaling needs. - Design and implement developer tooling that makes development and deployments safer, reproducible, and easy to rollout. - Drive excellence in observability and monitoring while guiding incident response to ensure issues are resolved quickly and we build a great on-call experience. - Collaborate with engineering teams to maintain a high level of technical quality across our systems while addressing debt, upgrades and platform improvements. - Mentor engineering on how to design reliable, fault-tolerant systems and easy-to-use runbooks for when things go wrong. TO THRIVE IN THIS ROLE, YOU HAVE: - 8+ years of experience with backend technologies in a public cloud environment. - Proven track record of scaling and troubleshooting production systems or services while leading cross-functional projects with business impact. - Deep understanding of end-to-end request flow and how system components interact across the stack—from frontend through CDN/WAF, load balancing, and backend services—with the ability to reason about performance, reliability, and failure modes at any layer. - Strong fundamental knowledge of SLAs and SLOs, as well as ideas around how to…