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Staff Solution Program Manager

insulet · Heredia, Costa Rica · On-site

Posted Sep 28, 2026

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Job Summary **Remote: All positions will be on-site 5 days per week once the Plant is ready Required Skills & Competencies • Agile experience • Project management certification preferred • Experience in managing IT infrastructure and facility projects, including but not limited to: o Network administration and optimization o Server management and maintenance o Implementation of Cybersecurity measures o Coordination with contractors, vendors, and stakeholders • Experienced working with Agile teams to develop and launch strategic programs against concreate deadlines • Knowledge of computer systems validation and QMS compliance • Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment • Proficient in the following computer software applications: MS 365 Suite (Word, Excel, PowerPoint Project, Outlook, Teams), Smartsheet, SharePoint • Helpful to have working knowledge or familiarity with: o Agile applications (Jira & Confluence) o CRM Environments (SalesForce, Marketing Cloud) o SAP ERP Programs o Integrations (MuleSoft) o PLM & QMS applications (Arena) o PPM tools (Clarity)

 Job Profile Title: Staff Solution Program Manager (SSPM) Business Title: Staff Solution Program Manager (SSPM) Department: Project Management Office (PMO) FLSA Status: Exempt Position Overview: We are seeking an experienced SSPM to oversee our IT infrastructure and facility projects related to new office buildouts, existing office remodels, and any other similar IT infrastructure network office efforts. The ideal candidate will have a proven track record in managing IT projects related to network administration, server management, and overall IT infrastructure within facility management. This position is responsible for the delivery of programs through a methodical approach of planning, executing, and controlling projects from start to finish. The SSPM demonstrates solution ownership and leads teams through the program execution process to achieve the strategic objectives of the supported franchises. Utilizing professional program management concepts and frameworks aligned with company goals, the SSPM creatively and effectively manages programs. They strike a balance between independent judgment and collaborative organization to develop methods, techniques, and evaluation criteria for achieving results. Responsibilities • Lead and manage IT infrastructure and facility projects related to new office build outs, existing office remodels, and any other similar IT infrastructure network office efforts projects from inception to completion, ensuring they are delivered on time, within scope, and within budget • Collaborate with stakeholders to define project scope, objectives, and deliverables • Build and maintain overall detailed project plan, Gantt chart, status updates, and RAIDE Register (Risks, Assumptions, Issues, Dependencies and Escalations) integrating all cross-functional workstreams • Maintain and update pr…