Counter Sales Associate

Location: Hopkinton, MA - 98; 12 Parkwood Drive, Hopkinton, Massachusetts - 01748 Pay: Up to $25 / hour + performance bonuses up to $2,500. Work Hours: Monday - Friday 7:30AM - 4:00PM You want Benefits? You’ve got it! Our generous benefits package includes:  Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs 401 (k) with generous company match 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!) 100% employer paid Life Insurance and Long-Term Disability Insurance Paid Parental Leave Fully Funded Tuition Education Programs Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance Employee Stock Purchase Plan Employee Discounts and much more! What to Expect? As an Inside Sales Associate at POOLCORP, you will be an important part of the customer experience. In this fast-paced, customer-facing role, you will assist customers at the counter and over the phone by answering product questions, processing orders, recommending solutions, and helping ensure a smooth sales and pickup experience. You will build strong relationships with customers while also supporting showroom and basic warehouse operations. This is a great opportunity for someone who enjoys helping customers, learning products, and working in a hands-on team environment. On a daily basis our Inside Sales Associate: Assists walk-in and phone customers with product questions, orders, and service needs. Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy Recommend products and solutions based on customer needs and product availability. Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs. Provides an estimated date of delivery to the customer based on knowledge of the vendor’s production and delivery schedules. Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner. Restocks and replenishes showroom merchandise to maintain product availability and presentation. Cross-trains in receiving, shipping, and general warehouse duties to support overall branch operations. What You Will Need: Must be 18 years of age or older. Excellent customer service attitude and comfortable interacting directly with customers for most of the day. Strong computer skills, including the ability to use basic computer systems and MS Office. Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly. Preferred : High school diploma or GED, 1+ years of related inside sales experience, Familiarity with pool supplies, parts, chemicals, or pool construction/maintenance. Looking to work for the best in the industry? Look no further than POOLCORP, the world's leading distributor of…