Store Customer Service Manager

At Decathlon, the Customer service experience leader's mission is to delight our customers, across all our channels and touchpoints & support the store business. Mobilize store teammates to offer the best-in-class customer experience locally and serve profitable and sustainable growth Responsibilities Develop, enrich, and take care of human capital Embody and bring to life the Purpose, Values, the 8 human fundamentals within the team Define a target human organization that is suited to the current and future challenges of my activity Recruit and onboard complementary talents without compromising on our essential criteria Create conditions that ensure the well-being of myself and my teammates Lead and implement our management scheme Manage compensation in alignment with internal policy Manage performance and take necessary actions to achieve objectives Ensure compliance with legal and contractual obligations and the company's conduct code Develop my omnichannel business through relevant local initiatives Analyze customer data and take decisions to increase the number of omnichannel customers Define and integrate the store services strategies into the store commercial policy Manage the deployment of services to ensure a seamless customer journey within each department Functionally manage the efficiency of the right hours at the right time with department managers to guarantee store teammates availability Manage all the digital in & outstore processes (orders, lockers, SFS) Measure & debrief the impact of my actions on the store PNL Manage Decathlon’s expected customer experience locally Act for a safe and secure environment, both during my store duty and on a daily basis Animate the promotion of the loyalty program and mobile app by store teammates Animate customer reviews and action plans following their analysis Embody and animate at store level a personalized relationship that delight every customer Co-build, animate and communicate an events (sport events, partnerships) roadmap Provide the best-in-class welcoming and cashing experience Ensure welcoming & cashing security procedures Forecast and schedule the cashing & welcome desk hours Provide an optimized checkout customer journey (area, payment solutions, customer flow strategy) Manage welcoming & cashing processes (return, shrinkage, financing, back-office..) Ensure and animate that cash tools are in good working order Requirements To conduct this important mission in store, we are looking for people who are : Customer centric Results-oriented Empowering others Adaptable to change Have strong organizational sense Excellent in verbal, digital and written communication Team player Passionate about sports ! Benefits 💰 A remuneration That Grows With You: Monthly bonuses, up to a 20% of your base salary. Dive into the opportunity to become a Shareholder and share in the success of our global family. At the end of the year, reap the…