Store Manager - Antwerp

Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. Please submit your CV/resume in English (which is our business language). JOB MISSION:   New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand.  Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door.  We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. MAJOR ACCOUNTABILITIES:   Drive and motivate your team to achieve individual and store targets  Lead by example on the shop floor and back of house  Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention   Manage the execution of the retail game changer in your store  Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency   Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results    Co-ordinates rota and store scheduling    Minimises losses implementing, monitoring, and tracking all procedures of loss prevention   Accountable for maintaining health, safety and environmental standards in store  Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team   Deals with enquiries and an escalation route for customer complaints   Proactively share internal and external feedback to Senior Management  Perform any other duties as required from Senior Management    REQUIREMENTS FOR SUCCESS:   Team Player  Proven people management and leadership experience  Previous retail experience desirable  Demonstrate customer service skills  Knowledge of loss prevention procedures  A passion for retail and achieving sales targets, with high knowledge of retail KPIs  Desire to learn  Ability to perform basic maths and general retail operational processes  Knowledge of POS register systems  Excellent attention to detail  Effective communication skills  Fluent in English  Knowledge of the retail market/consumer trends  Comfortable with being remotely managed  Flexible work schedule including weekends and holidays    ADDITIONAL BENEFITS:   Competitive compensation  …