Store Manager - Castleford (38 hours)

Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. This Store Manager position is based at our location at the Frasers Plus Designer Outlet Leeds. JOB MISSION: New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand.  Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door.  We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!   MAJOR ACCOUNTABILITIES:   Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency   Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results    Understanding customer expectations and training your team to always reach or exceed their expectations   Guides and provides training to all team members in relation to products, NB technologies and seasonal products   Assists in co-ordinating rota and scheduling  Minimises losses implementing, monitoring, and tracking all procedures of loss prevention   Supports the recruitment, induction, training, and development of the store team   Key holder for the store and an active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control  Dealing with enquiries and an escalation route for customer complaints   Understanding and supporting store operations, policies and procedures via the retail game changer   Adhere to company’s policies and procedures  Perform other duties that as required from the business or Store Manager     REQUIREMENTS FOR SUCCESS:   Team Player  Proven experience in a supervisory position  Ability to lead and coach a team  Knowledge of retail KPIs  Previous experience in retail desirable   Demonstrate customer service skills  A passion for retail and sales  Desire to learn  Ability to perform basic maths and general retail operational processes  Understanding of POS register systems   Effective communication skills  Flexible work schedule including weekends and holidays    ADDITIONAL BENEFITS:   Competitive compensation  Potential to earn more through our Retail Bonus Scheme  Great development…