Store Support Specialist

Who we are:   Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.   Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park   and Fig.   Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth.   With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer   f inancial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.   Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. About the role:    Reporting to the Director, Credit Card Acquisition, the Senior Store Support Specialist will work actively on the growth and performance of one of Canada’s largest retail credit card portfolios. In this role, you will act as a key partner to stores, district and regional stakeholders, helping drive compliant credit card acquisition, associate engagement, sales effectiveness and issue resolution across an assigned territory. This is a high-impact role for someone who enjoys building relationships, influencing through data and insight, and supporting frontline teams in a fast-paced retail financial services environment. Job responsibilities : Support effective, compliant and customer-focused credit card acquisitions through the point-of-sale channel. Build and maintain strong relationships with stores, district and regional partners to drive mutually beneficial business outcomes. Act as a primary point of contact for assigned stores and territories, providing timely communication, training, coaching, support and issue resolution. Use sales performance data, territory insights and opportunity analysis to identify trends, risks and growth opportunities. Support the execution of broader sales channel strategies, campaigns, pilots and initiatives that grow new account acquisition and activation. Coordinate and support third-party or in-store sales resources where applicable, ensuring efforts are aligned to the highest-value opportunities. Reinforce compliance requirements, program standards and approved sales practices across the assigned territory. Participate in market, regional and champion calls as a subject matter expert on the program. Provide feedback from the field to sales channel leadership to help improve tools, training, communications and program execution. Develop and deliver training or coaching sessions, including in-person support where…