Strategic Account Director - Medical Device CDMO

At Nextern, we inspire with passion, impact with significance, and act with integrity.. Nextern partners with OEMs, clinicians, and innovators to design, develop, and manufacture world-class medical devices across the full product lifecycle. From single-use disposables to fully integrated systems to precision components, our teams work as an extension of yours to solve patient needs and improve lives worldwide. The Strategic Account Director serves as the primary relationship owner and business steward for Nextern's high profile strategic customers. This roll owns strategic direction, financial performance, and long-term growth of large, complex accounts carrying multi-million dollar revenue responsibility, spanning both new product development (NPD) programs and sustaining/production operations. The Strategic Account Director builds and sustains relationships with Sr. Director, VP, and C-Suite level customer stakeholders; aligns Operations, Quality, and R&D around account priorities; and proactively identifies risk before it reaches the customer. This role owns all customer contracts and forecasts accountability and represents the customer's perspective internally without losing sight of Company's interests. RESPONSIBILITIES: Serve as the executive-level liaison for assigned strategic accounts, ensuring a deep understanding of customer business priorities and long-term objectives. Develop and advance multi-level relationships with key decision-makers and influencers. Own the account strategy and annual plan for revenue expansion Lead and facilitate quarterly and annual strategic business reviews, KPI reporting, and performance alignment sessions. Build and maintain comprehensive multi-year account strategies, including growth, margin improvement, risk mitigation, and innovation opportunities. Own and manage all contracts, including terms, milestones, and renewal timelines. Understand the financial implications of decisions, including margin impact, resource allocation, and risk exposure. Maintain active ownership of the forecast relationship and hold the customer accountable to it. Identify opportunities and build a strategic case for vertical integration and product expansion Develop and present business reviews and strategic proposals to senior leadership. Prepare and deliver executive-level presentations to both internal and customer leadership. Align and mobilize Operations, Quality, and R&D teams around account priorities. Act as the voice of the customer in strategic planning, resource allocation, and operational prioritization discussions. Monitor the overall status of product development and manufacturing transfer programs to ensure customer expectations are met. Identify program risks early, drive resolution plans, and present mitigation strategies to both internal leadership and customers. This position does not directly supervise staff but may provide mentorship and guidance to Account Managers…