Strategic Account Manager

Apply Description Since 2000, Smartlinx has been redefining how senior care organizations manage their workforce. Our modern, purpose-built solutions, from dynamic scheduling and compliance to integrated payroll and real-time analytics, give providers the agility and intelligence needed to thrive in today's healthcare environment. As the parent company of BekTek (HostedTime) and StafferLink, Smartlinx brings together a wide range of solutions for managing both full-time and contingent staff. Together, these capabilities give Smartlinx the most comprehensive workforce management solution set in senior care. We're driven by one mission: to power exceptional senior care through smarter workforce management. Join us as we shape the future of work in long term care. Position Summary The Strategic Account Manager (SAM) owns the strategy, executive relationship, and commercial outcomes for an assigned portfolio of Smartlinx clients. The SAM develops a deep understanding of each customer's business and strategic priorities, builds executive alignment, translates those priorities into a comprehensive account strategy, and owns retention and growth outcomes across the portfolio. The SAM leads a Customer Success Manager (CSM), who reports directly to the SAM and owns much of the day-to-day execution, value realization, and ongoing customer experience. The SAM sets the strategic direction and ensures the CSM has the context, priorities, and support to operate with ownership within that strategy. The SAM is accountable for the quality of the account plan, the effectiveness of the overall account team, and the performance of the portfolio. The ideal candidate brings strong executive presence, commercial acumen, strategic thinking, and a proven ability to navigate complex, multi-stakeholder accounts. This role requires prior enterprise account experience aligned to the scope and complexity of the position. Key Responsibilities Own the overall strategy, executive relationship, and commercial outcomes for an assigned portfolio of customers. Develop a deep understanding of each customer's business, strategic priorities, operational challenges, and success measures, and align Smartlinx capabilities and resources to the outcomes that matter most to the customer. Build and maintain strong executive relationships with CFOs, CHROs, and other senior decision makers, serving as the primary strategic contact for the account. Develop and own high-quality strategic account plans, including stakeholder mapping, customer priorities, success measures, value and ROI opportunities, risk mitigation, renewal strategy, and opportunities to expand the partnership based on customer priorities and demonstrated value. Lead commercial strategy across the portfolio, including renewals, contract negotiations, change orders, cross-sell, and upsell, with accountability for GRR and NRR performance. Lead Executive Business Reviews (EBRs) and other senior-level…