Student Experience & Support Intern- Work Form Office

Hey Applicant, We’re excited to announce an opening for the position of Student Experience & Support Intern at PREPCA! If you're a driven, articulate professional with a passion to work in the Operations resource department, we’d love to connect with you. About Us: PREPCA is a leading mentorship platform for Chartered Accountancy aspirants across India, Nepal, and Dubai. With over half a decade of experience, we've mentored 95,000+ students and are proud to be the highest-rated CA preparation platform on Google. Our 100+ member team is committed to delivering top-quality services, offering a 100% money-back guarantee to our students and providing smart, simplified strategies to help them crack the CA exams with confidence. Work Description: This is full-time, work from an office internship role based in Pune, where you’ll be an integral part of our Operations Team, Work Responsibilities: Key Roles & Responsibilities High-Volume Courtesy Calling: Conduct daily proactive outbound calls (~200 calls/day) to welcome enrolled students, check on their study progress, and maintain active engagement. Service Feedback Collection: Systematically gather qualitative feedback regarding mentorship sessions, test series evaluation accuracy, course content, and faculty performance. Issue & Ticket Management: Identify student pain points, generate support tickets immediately upon receiving queries or technical glitches, and assign them to the Student Support team for resolution. Resolution Tracking & Follow-up: Coordinate with internal operations/support teams to ensure student tickets are resolved within defined SLAs, closing the loop with follow-up calls to the student. Student Retention & Engagement: Act as an empathetic soundboard for exam-related stress, guiding students toward available resources and keeping them motivated throughout their preparation journey. Daily Reporting & CRM Logging: Update and maintain accurate call status logs, feedback notes, and ticket metrics on Excel / Google Sheets / CRM software. Work Qualifications: Preffered Graduation Completed Strong communication skills in both Hindi and English. A willingness to thrive in a target-driven work environment. Must have your own Laptop. Perks & Privileges:- Daily Meditation Session. Learning, Development & Fun Activities every month. Exciting Recognition Programs. Intership Cerficate (Post compeltion of interhsip of 6 months) Weekly off: Sunday Fixed off (6 days working) Stipend: Rs.10,000/Month Duration- 6 months Perks- Pre Placement Offer (PPO) Post completion of successful internship. Mode Of Working : Work from Office. Office location- Baner Pune. What people speak about us: Life At Prepca: https://youtu.be/C0P4uQQZj5A?si=cjZgC5Q3NYUYEFzQ Google Reviews: https://g.co/kgs/b9SsJf Glassdoor: https://www.glassdoor.co.in/Reviews/Prepca-Eduserv-Reviews-E5173239.html Ambition box:…