Student Finance Representative

Job Description: The division of Pre-College, Online, and Professional Programs (POPP) is seeking a student-focused, detail-oriented Student Finance Representative to support Berklee Online—the premier innovator and largest worldwide provider of online music education. Reporting to the Student Finance Lead, you will serve as a primary remote point of contact for financial inquiries, delivering rapid, high-touch support regarding tuition, payment plans, billing statements, and student accounts. At Berklee, your work directly supports the next generation of creative leaders. Key Responsibilities Student Account Counseling & Support: High-Volume Communications: Manage inbound and outbound calls and emails with urgency and care, meeting data-driven engagement metrics during heavy enrollment windows. Financial Advising: Guide students, families, and alumni through tuition statements, payment options, balances, financial holds, refunds, and educational tax forms (1098-T / TL11). General Service Guidance: Answer inquiries regarding registration, add/drop procedures, refund policies, and financial aid options, liaising with Military Affairs or Financial Analytics as needed. Payment Administration & Operations: Payment Plan Administration: Manage tuition payment plans, update CRM configurations, adjust budgets throughout the enrollment cycle, and follow up on returned payments. Transactions & Account Audits: Process credit cards, checks, and wire transfers into accounting systems. Audit past-due accounts, conduct collections outreach, and support state escheatment procedures. Process Improvement & Mentorship: Track recurring student questions to optimize business processes, while helping onboard, train, and monitor student work-study employees. What You'll Bring Education: College degree required. Experience: Minimum of 2 years of successful customer service experience in higher education, banking, sales support, or a student accounts/financial aid environment. Technical Aptitude: Strong proficiency in spreadsheet tools (Excel, Google Sheets). Familiarity with higher ed software and CRMs ( Workday Student , Salesforce , Colleague ) is a strong plus. Core Attributes: Exceptional written/verbal communication, sharp attention to detail, and a solution-oriented mindset that thrives under deadline pressure. Application Requirement: A cover letter is strictly required to be considered for this role. Why Choose Berklee? 100% Remote Flexibility: Deliver high-impact financial counseling to global learners from the comfort of your home office. Global Reach: Support more than 75,000 online students across 144 countries in pursuit of their creative and professional goals. Cultural Access: Enjoy access to virtual masterclasses, workshops, and music resources from the premier name in contemporary music education. Total Rewards: Competitive health/dental coverage, an institutional 403(b) retirement match, generous PTO, and a paid…