Student Worker - AI Tools Administration & Governance Support

Area : Microsoft 365 Copilot, Claude, AI Office / Modern Workplace Workload: Flexible, up to 30 hours per week, depending on your availability Working model : Hybrid, with 2 days per week in the office near Dworzec Gdański Reporting to : AI Solution Architect / Modern Workplace Manager KMD operates in a Danish-Polish environment and delivers IT products and services to the Danish public sector. We are expanding the use of AI tools such as Microsoft 365 Copilot, Github Copilot, Cursor and Claude. To support responsible adoption, we are looking for a student worker to help with recurring administration, onboarding, governance tracking, community support, and user-question triage. In this role, you will support AI adoption in a real enterprise setting where structure, responsibility, documentation, and trust matter. You will work closely with the AI Solution Architect and support the daily operational processes around AI tool access, license requests, user onboarding, Viva Engage communities, training follow-ups, and governance documentation. This role is ideal for someone who is  genuinely excited about AI , actively follows how AI tools are developing, and wants to learn how they can be introduced responsibly in a large organization. You do not need to be a developer. What matters most is curiosity, learning drive, and interest in practical AI adoption — supported by structure, reliability, attention to detail, and confidence with Microsoft 365 tools. Your tasks will include: Maintaining request and approval flow for Microsoft 365 Copilot and Anthropic Claude platform. Supporting license request processing and following up on missing information. Preparing onboarding communication for new users. Helping maintain internal FAQs, guidance pages, and governance documentation. Supporting Viva Engage communities for Copilot and Claude. Collecting and categorizing user questions from sessions and channels. Preparing follow-up posts after training or Ask the Admins sessions. Tracking vendor/admin updates and summarizing required actions. Supporting reporting on usage, requests, approvals, and open issues. Escalating compliance, security, architecture, or unclear cases to the owner responsible. Example weekly work split: License and admin tracking - Managing Copilot and Claude request queues, following up on missing information, and tracking approval status. User support triage - Categorizing questions, answering standard queries, and escalating more complex topics. Onboarding - Sending onboarding materials, updating lists, and collecting feedback. Community support - Supporting Viva Engage posts, session follow-ups, and Q&A collection. Documentation - Updating FAQs, maintaining governance trackers, and keeping internal pages accurate and up to date. Reporting support - Preparing short status summaries for governance meetings and internal stakeholders. We expect that you: Above all, are…