Subject Matter Expert - AV

About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role Technical Operational Role: The role is owning responsibility for complex, high priority issues for AV/VC products polycom , Cisco, Jabra, Creston, ZOOM, Blue Jeans Cloud Video conferencing Solutions & Other OEM’s. Technical Escalation Management : Ability to drive, front end incidents, escalation calls and communication to all parties. Delivering a first-class Customer Service and maintaining good Customer Relations as well as Communications are key to this role. Key Spoc for- Escalation SPOC for Build and Operational AV/VC products and endpoints like Polycom, Cisco, Jabra, Creston etc..AV/VC related Incidents. Ensure Service Delivery as per agreed SOW and agreed SLA.Assement and audit of existing customer for Audio Visual & Video Conferencing (AV/VC) solutions. Working with engineering team to finalize technical solution in the context of a specific project with extents to Orange product and managed services enhancements. Stay abreast of technical, financial, strategic and operational issues, options and advancements within the AV/VC industry relevant to the Orange services portfolio. Getting resolution from OEM, third parties, vendors and suppliers for fault and design query. Excellent handling of Implementation projects Mentoring for L1, L2 and Junior colleague and enhance their performance. Take initiatives in learning, certifications & evaluating new AV/VC technology, endpoints and tools. Driving technical knowledge transfers & awareness session on best practices within team by proper training session. Preparation lab environment and simulate Microsoft UCC solutions. About you Rich hands on experience of build & troubleshooting of Polycom AV/VC products, Cisco, Jabra, Creston, ZOOM, Blue Jeans Cloud Video conferencing Solutions. Required basic knowledge of Microsoft Exchange, Active Directory and Windows Servers. In depth knowledge of AV/VC systems Polycom HDX, X, GS series , Jabra, Plasma screen, Concierge services and features, Networking, Linux / Windows OS. Hands on experience (build and Manage) AV/VC products like : Hands on experience on installation and troubleshooting on all type of AV/VC products from Polycom, Cisco, Jabra, Creston, ZOOM, Blue Jeans Cloud Video conferencing Solutions Polycom real Presence Clariti, Realconnect for O365, Voice/Video endpoints, Microsoft Voice endpoints, ZOOM Hands on…