Supervisor, Annuity Administration & Claims

Group 1001   is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees. Why This Role Matters: The Supervisor, Annuity Administration and Claims will oversee the management and coordinator of the operations function supporting the administration of annuity policy and processing of annuity death claims.  In this role you will develop, execute, and manage a small operational team to deliver timely, accurate, and compliant policy administration and claims processing. In this role you report to the Director, Annuity Administration and provide day-to-day strategic leadership, identify operational needs, and partner with the internal and external resources to drive continuous improvement to enhance operational efficiency, effectiveness, and claimant experience.  You’ll serve as a subject matter expert on annuity contracts, in-force transactions, and death claims, collaborating cross functionally to maintain regulatory and internal control standards while promoting a culture of accountability, empathy, and operational excellence. How You’ll Contribute: Manage, coach, and develop a team of annuity in-force and claim processors, set performance goals, conduct feedback sessions, complete performance reviews, and assist with the hiring process. Foster a culture of accountability, empathy, and operational excellence, motivating staff to consistently deliver the highest level of service within standards for accuracy, timeliness, and productivity. Oversee staffing levels and allocate resources to meet service level expectations across both in-force and claims functions. Implement processes and procedures to ensure the accurate and efficient processing of in-force requests and annuity death claims. Monitor and optimize turnaround times, claim accuracy, productivity, and other standard service metrics; report results and recommended efficiencies to senior leaders. Ensure compliance with state regulations, IRS guidelines, and company policies; partner with Legal and Compliance to identify and meet all applicable regulatory requirements. Review complex or escalated claims, support resolution of claim disputes, and provide problem resolution support including escalated calls and one-on-one coaching. Implement controls to minimize operational risk and improve audit readiness. Identify process inefficiencies and lead improvement initiatives; investigate and implement new or revised procedures and reorganization of work. Partner with technology teams to automate manual processes; recommend system modifications and participate in software…