Supervisor - Incycle - Pasadena, CA

Supervisor - Incycle - Pasadena, CA ABOUT SPECIALIZED   Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.    In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.   JOB SUMMARY   The Supervisor balances a passion for people and excellence in retail while encouraging and supporting their team on the floor. The Supervisor is front line and the point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. A Supervisor/Key Holder delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. And overall, delivers exceptional rider service; enhances rider satisfaction; aids in meeting sales and profitability goals, and supports their teams’ efforts. HOW YOU’LL MAKE A DIFFERENCE   Deliver world class  rider-service that ensures ongoing sales and high levels of  rider satisfaction Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty Use company literature/resources and available training to stay current on product features Regular, dependable attendance and punctuality Conduct opening and closing responsibilities when store when manager is absent WHAT YOU NEED TO WIN Passion for cycling and the Specialized brand Bike shop experience preferred A current or former…