Supervisor, Operations

DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.   Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.  As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.  Visit  dsv.com  and follow us on  LinkedIn  and  Facebook . Location: USA - Frederick, Gas House Pike  Division: Solutions  Job Posting Title: Supervisor, Operations  Time Type: Full Time Shift: Thurs, Fri, Sat (every other Wed) start time 5am. The Operations Supervisor is responsible for leading warehouse operations, multiple shifts, or larger teams while providing advanced operational oversight and people leadership. This role serves as a key operational partner to the Operations Manager and may act as a backup in their absence. This role manages labor scheduling, space utilization, equipment, and manpower to meet operational, service, safety, and cost objectives. The Senior Supervisor drives performance through proactive planning, cross-functional coordination, and continuous improvement initiatives. In addition to direct supervision responsibilities, the Senior Operations Supervisor provides guidance and mentoring to Supervisors and leads, supports workforce planning, and ensures consistent application of policies, procedures, and performance standards across the operation. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality, and to comply with all corporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Conducts staff meetings to review daily and weekly work activities, plan workload, and support continuous improvement. Keeps management and client representatives informed of operational issues that may impact service, safety, or cost. Leads and oversees larger, multi-shift, or higher-complexity operations within the facility. Provides coaching, mentoring, and guidance to Supervisors and lead team members. Partners closely with Operations Management to support operational planning, staffing strategies, and workload forecasting. Proactively identifies operational risks, trends, and improvement opportunities and develops action plans. Ensures consistent execution of SOPs, safety standards, and quality requirements across teams. Drives achievement of productivity, service, safety, and financial KPIs. Supports cost control initiatives and leads continuous improvement projects. Acts as a primary escalation point for complex employee relations, performance, or…