Supervisor, Quality & Training

DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.   Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.  As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.  Visit  dsv.com  and follow us on  LinkedIn  and  Facebook . Location: USA - Chandler, E. Palomino Dr.  Division: Solutions  Job Posting Title: Supervisor, Quality & Training  Time Type: Full Time POSITION SUMMARY  The Quality Supervisor is a visible leadership and development role.  This individual is responsible for supporting the quality programs in the warehouse and will report to the site General Manager.  This role supports local continuous improvement activities, document controls, and ISO activities.  He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.    ESSENTIAL DUTIES AND RESPONSIBILITIES  Quality  •    Maintains compliance to international, industry and customer-specific quality standards.   •    Leads and individually performs as needed, the analysis of product/service issues to determine root causes.   •    Manages and communicates change control processes to all departments.   •    Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system.   •    Assists in implementation and monitoring of the company quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008.   •    Assists in the establishment, implementation and evaluation of quality management system metrics.   •    Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities.   •    Manages customer driven continual improvement roadmaps.   •    Drives Continuous Improvement Programs at all levels including education of these programs  •    Develops and conducts training on the quality system and other related topics.   •    Oversees document control; updating, creating and publishing controlled documents including sending change notifications to effected parties/departments and follows up on the Quality Management System.  •    Develops and implements administrative systems including record management, traceability, and trend reporting.                                  Budgeting  •    Identifies cost improvement initiatives, which generate positive results to the assigned operation EBIT  •    Develops and manages a system…