Supervisor

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. . You will excel and enjoy this position if you are ready to actively handle the following missions : Client experience Embody Sephora Attitude and set an example in front of the team. Apply Sephora Attitude with the use of digital tools to enhance the client’s experience. Share product knowledge to build the sale and basket. Have a friendly and engaging personality to foster and maintain long-lasting positive client relationships. Provide support to the team in difficult situations ensuring client’s satisfaction. Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients. Provide support for the floor manager as an active co-lead. Inspire the team to offer our complementary services to maximize client satisfaction. Provide support for the Manager by maintaining and enforcing quality customer service and resolving customer service complaints. Empower the team to advise the clients on the most appropriate range of products, according to their needs and skin type. Education & Demonstration Support your store team in explaining and demonstrating new products to the clients. Display an exceptional image and body language in accordance with the Sephora grooming guidelines. Make sure to set example and be a role model at all times. Ensure your team understands the client’s beauty pass status, points, current offers and follow the correct scanning process. Answer customer questions or referring them to the staff who can best provide answers if the information is specific to a certain product/query. Promote Sephora website and other digital tools. Fix all complaints related to beauty pass program. Educate team on all the current offers. Ensure team’s knowledge is up to date with all new launches, guidelines and merchandising. Take over floor leadership segments and ensure the floor is always managed and covered. Sales Drive Cross-category products to client and introduce new products or animation…