Supervisor, Service Desk

Join DYOPATH as a Service Desk Supervisor Are you a passionate IT leader who thrives on developing high-performing teams, delivering exceptional customer experiences, and driving continuous service improvement? DYOPATH is looking for a Service Desk Supervisor to lead a team of service desk professionals while ensuring outstanding technical support and service delivery across the organization. As a Service Desk Supervisor, you'll have the opportunity to shape service delivery, develop future IT leaders, and influence how support is delivered across multiple client environments. This is a hands-on leadership role where your ideas, coaching, and operational expertise will directly impact customer success and team growth. Why You'll Love Working Here Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact Growth & Development – Access certifications, training, and clear career paths Award-Winning Culture – Known for delivering outstanding IT services internally and externally Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized Benefits Medical, Dental, and Vision coverage Life insurance 401(k) with company match “You Pick a Day” paid holiday FSA and HSA options Pet insurance Additional benefits available; Full details available at dyopath.com/careers Role Overview Location: On-site (Athens, GA) Travel Requirement: Regular travel between client locations within the assigned service area is required. Schedule: 1st Shift EST; Monday through Friday Pay Rate: $68,000 annually Your Mission as a Service Desk Supervisor Lead, mentor, and develop a team of service desk analysts to deliver exceptional technical support and customer service Define, maintain, and manage Service Level Agreements (SLAs) for service desk operations Ensure timely and effective resolution of end-user technical issues and escalations Develop and maintain service desk policies, procedures, and technical documentation Manage service desk budgets, including procurement and maintenance of tools, software, and resources Build and maintain strong relationships with internal customers, vendors, and key stakeholders Prepare and deliver performance reports, metrics, and service insights to senior leadership Support hiring, onboarding, training, coaching, and performance management activities for service desk staff Lead and participate in cross-functional initiatives focused on service delivery and operational improvement Partner with other IT teams to identify, troubleshoot, and resolve complex technical issues Stay current on emerging technologies, industry trends, and IT service management best practices What You Bring to the Team as a Service Desk Supervisor Education & Certifications Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent…