Supervisor - Sporting Goods

Apply Job Type Full-time Description THIS POSITION HAS AGE RESTRICTIONS: DUE TO ATF AND FFL LAWS, THE MINIMUM AGE TO SELL HANDGUN FIREARMS IS 18+ YEARS OLD, THEREFORE, YOU MUST BE 18+ YEARS OF AGE TO WORK AT THE GUN COUNTER. Provide direct customer service and support by selling firearms, fishing, archery, camping and related items. Complete and review ATF forms, make sales and follow-up calls. This position primarily focuses on the sporting goods department and, assisting throughout the entire store as needed. Other duties include stocking shelves, pricing merchandise, inventory and other retail related activities in selling products. Acts as supervisor or lead in the outdoor sporting goods department while providing direct customer service and support. Essential Functions/Duties: Work closely with management in completing sales objectives and staffing needs. Conduct and write performance reviews on department team members. Train new hires, monitor and coach sporting goods staff on selling techniques and merchandising. Sell merchandise and advise customers on merchandise features, advantages, and benefits both face to face and over the phone. Demonstrate product features, functions and accessories. Provide merchandise/product knowledge to customers and recommend alternative or accessory goods. Verify detailed information from customers for firearms sales related background checks. Utilize ATF, FBI, and State systems when appropriate and assisting company ATF compliance teams in all manners related to local, state, and federal regulations. Work as the stores regulatory compliance expert and assist with internal regulatory compliance audits. Responsible for receiving and displaying merchandise in accordance with specific established policies, procedures and standards. Accountable for department inventory. Answer telephones and handle routine customer telephone inquiries. Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of inventory and merchandise. As Needed: Move material using appropriate material handling tools and equipment including but not limited to: by hand, hand truck, pallet jack, dolly, and/or operation of forklifts or other vehicles. Other duties as assigned by management, related to customer service, merchandising and handling of products. Requirements Required Skills/Experience: Sales and firearms experience required. Hunting, fishing, camping, shooting and general outdoors experience is preferred, not required. Knowledge of how to mount, level, and boresight firearms preferred, not required. Excellent customer service and ability to build strong customer relationships and follow through is desired. Rigorous attention to detail. Computer skills required. Ability to understand and follow specific instructions and procedures. Ability to resolve difficult or stressful customer service issues. Ability to sort, check, count, and verify numbers.…