Supplier Quality Engineer

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Summary: In this role you will be responsible for supporting sustaining engineering work in supply chain for in production products and transitional support for new products. At Vivint, this role centers on three core areas: partnering with the RQA (Return/Repair Quality Assurance) warehouse on returned-unit inspection and disposition, supporting New Product Introduction (NPI) programs, and managing supplier quality performance.  Your technical ability, problem solving skills, and communication skills are key to troubleshoot, diagnose and drive issue resolution and prevention with suppliers.   Primary Responsibilities: RQA (Return/Repair Quality Assurance) Warehouse Activities: Partner with the RQA warehouse team to inspect, test, and disposition returned (RMA'd) field units, confirming whether failures are supplier-attributable. Review return and defect rate data by SKU and supplier to identify trends, prioritize investigations, and open supplier corrective actions. Define and maintain inspection criteria, sampling plans, and failure-coding standards used by the RQA warehouse team so returned-unit data is consistent and actionable. Coordinate the flow of confirmed-defective units and failure evidence between the RQA warehouse, engineering, and suppliers to support 8D root cause investigations and warranty/supplier recovery. Monitor RQA warehouse throughput and backlog, partnering with warehouse operations to resolve bottlenecks that delay defect turnaround and corrective action timelines. Facilitate communication of customer concerns, issues, and trends to all functions including suppliers. New Product Introduction (NPI) Support: Represent Supplier Quality on NPI programs, ensuring supplier readiness, part qualification, and PPAP approval prior to launch and mass production. Partner with product engineering and sourcing during NPI phases to flag supplier quality risks early and drive design-for-manufacturability improvements. Lead or support first article inspections, pilot builds, and early field failure analysis for new products, feeding lessons learned back into supplier control plans. Establish quality gates and exit criteria that suppliers must meet at each NPI milestone before a product transitions to sustaining production. Supplier Management: Own supplier quality performance for an assigned supplier base, including scorecards and SKU-level defect rate trending. Conduct…