Support Account Manager

Dream Big.  Go Beyond. Be Unstoppable.   About Us Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.  We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.  About The Role: As a Support Account Manager (SAM), you will be the trusted advocate for our Premium and Platinum customers for products such as deal capture, financial transactions, loans, debt ensuring a seamless support experience, proactive engagement, and consistent customer satisfaction. Your work will drive exceptional outcomes for our clients, supporting their success and loyalty while advancing Kyriba's customer-centric mission. What You’ll Do: Act as the primary support liaison for assigned Premium/Platinum accounts, reflecting professionalism and customer-centricity in every interaction. Own the customer support experience end-to-end, including SLA monitoring, case workflow, and renewal support. Partner closely with Account Managers, Support Managers, and Technical teams to ensure seamless customer experience and effective issue resolution. Anticipate risks, proactively address recurring issues, and identify opportunities for product adoption or service improvement. Represent customer needs internally, escalating and relaying feedback to product and leadership teams. Deliver regular executive dashboards, case summaries, and health reports to both customers and internal stakeholders. What You Should Bring: Demonstrated experience in customer success, account management, or support roles within SaaS or technology environments. Proven ability to manage multiple priorities, with strong organizational and time management skills. Collaborative, customer-first attitude with passion for delivering exceptional service experiences. Skilled in SLA management, escalation handling, and translating technical data into business insights. Excellent communication, relationship building, and problem solving skills. Bachelor’s or Graduate degree in Business, Finance, Computer Science, or related field, or equivalent experience. Empathy ownership, accountability, and a continuous improvement mindset. Our Values Guide Everything We Do Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress.  Put our Customers’ Outcomes First: We are passionate about delivering the highest value for our customers and…