Support Assistant

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status. Support Assistant Bransby Court, 1 Bransdale Road , Middlesbrough TS3 7QG £13.15 per hour 37.5 hours per week Empower others to thrive We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Support Assistant to our vibrant mental health service at Bransby Court, 1 Bransdale Road, Middlesbrough TS3 7QG. You’ll be part of a compassionate, community-focused team supporting people with mental health needs, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day. As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally. Your role Support customers with mental health needs to build confidence and reach their potential Provide a hands-on, high-quality support service Encourage daily living skills such as cooking, cleaning, shopping and community involvement Promote social inclusion and help customers develop resilience and self-esteem Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed Maintain a safe environment and follow relevant regulations and practices Your skills Caring, approachable nature Ability to keep accurate records and share information clearly with the team Excellent communication skills to build positive relationships with customers, families and agencies Experience working effectively as part of a team Positive and accepting approach to customers whatever their needs NVQ Level 2 in Health and Social Care or willingness to work towards it Proficient technology/IT skills (Microsoft Office and similar) Your rewards You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays) , occupational sick pay linked to length of service, and a contributory pension scheme , we’ve created a package to help you thrive: Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling Company-paid life insurance …