Support Engineer - Americas

A Bit About Us VERIDAPT is a technology company helping some of the world’s largest industrial organisations better measure, monitor and manage their operations. Our technology is deployed across complex environments including mining, energy, rail and industrial operations, combining IoT, telemetry, cloud-connected systems and field hardware to deliver reliable operational data and insights. We’re a global team that values curiosity, collaboration, tenacity and trust — and we’re looking for a technically minded Support Engineer to join our Customer Support team across the Americas. The Role As our Support Engineer – LATAM , you’ll be a hands-on technical resource supporting VERIDAPT customers, service partners and internal teams across the Americas. You’ll troubleshoot complex technical and operational issues, support project implementations and commissioning activities, and work closely with customers and partners to ensure our systems are operating reliably in the field. This is a great opportunity for an engineer who enjoys getting to the root cause of problems, working across hardware, software and communications systems, and building strong relationships with customers and technical teams. What You’ll Be Doing Provide remote and occasional onsite technical support to customers and service partners across the Americas. Investigate and resolve complex issues across hardware, software, networking, cloud connectivity, telemetry, communications and field infrastructure. Analyse logs, alerts, monitoring systems, connectivity behaviour and operational data to identify root causes and recommend corrective actions. Support field technicians, customer operational teams and partners during incidents and technical investigations. Troubleshoot communications interruptions, telemetry failures, device availability issues, data synchronisation problems and other operational issues. Support the implementation, configuration and commissioning of VERIDAPT solutions. Assist with device provisioning, system configuration, validation, onboarding and operational readiness. Coordinate technical deliverables and support project handovers into ongoing support operations. Work closely with partners to ensure installations and commissioning activities meet VERIDAPT standards. Identify capability or technical knowledge gaps within our partner network and support structured training and knowledge transfer. Develop and maintain troubleshooting guides, technical documentation and operational procedures. Collaborate with our global Product, Platform Engineering, Delivery and Field Services teams to resolve issues and continually improve our products and processes. What We’re Looking For You’ll ideally bring: A Bachelor of Engineering in Electronic Systems, Electrical, Electronic, Automation & Control, Networking or a related discipline. At least 3 years’ experience in technical support, field engineering, systems…