Support Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together What is the role We are seeking a Support Engineer to provide onsite IT support and maintenance for one of our valued clients. This is a full-time role, Mon-Fri 38 hrs per week; three days in client site while reporting two days in our Perth office. In this role, you will be responsible for providing technical support by diagnosing and resolving hardware and software issues, installing and configuring IT systems, and assisting with project delivery. Working closely with our Service Delivery team, you'll help ensure the client's IT environment is well-maintained, service standards are met, and SLAs are achieved. This position is ideal for someone who enjoys building strong relationships with end users, takes pride in delivering excellent customer service, and thrives in a hands-on, onsite support role. Key responsibilities of the role include but may not be limited to the following: Provide remote and onsite technical support, troubleshooting and resolving hardware, software, and network issues while meeting SLA requirements. Install, configure, maintain, and upgrade PCs, servers, and network infrastructure to ensure optimal performance, reliability, and security. Monitor client environments, contribute to technical projects, maintain documentation, and collaborate with stakeholders to deliver effective IT solutions. Achieve service delivery and utilization targets while maintaining accurate records and continuous professional development. Who we are looking for This is a customer facing role who will need to have excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so good time management and organisational skills are essential. Priority candidates: Have strong verbal and written communication skills Are an AU citizen or hold permanent residency Are available to start immediately Successful candidate will need to have: 1 to 2 years of experience in an onsite IT support or desktop support role Experience providing onsite…